Plain-English engagement terms.

Version 2026-04-19 · Governed by NSW, Australia

Scope

Every engagement starts with a written proposal that names deliverables, timeline, and price. Work not listed in the proposal is out of scope. Changes are agreed in writing before work begins.

Payment

Fifty percent on kickoff, fifty percent on handover. Flagship engagements can be split into three. Invoices are due within seven days. Overdue balances accrue one percent per month.

Intellectual property

On full payment, you own the site and all custom assets. We retain the right to display the work in our portfolio and case studies. Third-party assets (fonts, stock, plugins) remain under their original licences.

Revisions

Two revision rounds are included. Additional rounds are billed at the engagement's blended hourly rate, agreed in writing before we start.

Warranties

We warrant that delivered work is original and that we have the right to deliver it. We don't warrant uninterrupted third-party services, search engine rankings, or business outcomes.

Support

Thirty to ninety days of post-launch support is included depending on tier (see Pricing). Scope is bug fixes and minor adjustments, not new features.

Termination

Either party may terminate with seven days' written notice. Work completed to the point of termination is invoiced at the pro-rata engagement rate.

Limitation of liability

Our total liability for any engagement is capped at fees paid under that engagement. We are not liable for indirect, consequential, or business-interruption losses.

Governing law

These terms are governed by the laws of New South Wales, Australia. Disputes are resolved in Sydney unless otherwise agreed.